Take a screenshot of the property sheet and save the image to a location of your choice.Īfter you've captured the titles of the selected add-ins, clear all selected check boxes, and then choose OK. Try the following suggestions: Check the file permissions for the document or drive. Manually record the title of every selected add-in listed under Available Add-ins. More information Original KB number: 3020607 Symptoms You receive one of the following errors when you try to open a Microsoft Word document or Microsoft Excel spreadsheet from an external source: Word experienced an error trying to open the file. In the upper-left corner of Outlook, choose File > Options > Add-ins.Īt the bottom of the View and manage Office Add-ins, make sure the Manage box shows COM Add-ins, and then choose Go.Īs a precaution, when the COM Add-ins listing of your current add-ins opens, do one of the following: If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. You'll need to disable all of your add-ins before restarting Outlook, as described in the following procedures: If Outlook is able to start in safe mode, then the problem is likely with one of your add-ins. The Outlook icon on your taskbar includes an exclamation symbol to alert you the program isn't operating normally. How do you know you're working in safe mode? You'll see a label similar to the one below at the top of the screen.
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